Refund policy

Last updated: October 16, 2026

At Heritage Rugs, we strive to ensure complete customer satisfaction. If you are not fully satisfied with your purchase, you may request a return under the conditions below.

Return Eligibility

We accept returns within 30 days of delivery.

To be eligible for a return:

• Items must be unused and in their original condition

• Items must be returned in their original packaging

• Proof of purchase (order number or receipt) is required

  All products are eligible for return within the return period. We do not charge restocking fees.

Return Shipping

We offer free return shipping on all eligible returns.

Return Process

To initiate a return, please contact us at info@heritagerugs.store within 30 days of receiving your order.

Once your request is approved, we will provide detailed return instructions.

Refunds

After receiving and inspecting your returned item, we will notify you regarding the approval of your refund.

If approved:

• Refunds will be issued to your original payment method

• Refunds are processed within 5–10 business days, depending on your payment provider

• Any original shipping costs paid (if applicable) will be refunded

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery and include clear photos.

We will offer either a replacement or a full refund at no additional cost.

Non-Returnable Situations

Returns may be refused if:

• The item has been used or damaged by the customer

• The item is returned without original packaging

• The return request is made after the 30-day period

Contact Information

Store Name: Heritage Rugs

Website: heritagerugs.store

Email: info@heritagerugs.store

Phone: +1 343 444 0675

Address: 37 New Brighton Green SE Calgary AB T2Z 0J8, Canada