FAQ

What products do you offer?

We offer a curated selection of rugs and floor textiles, including flatwoven rugs, tartan patterns, and decorative home pieces designed to enhance your living space.

What makes Heritage Rugs products special?

Our rugs are carefully selected for their quality, aesthetic appeal, and functionality. We focus on creating a warm, stylish, and comfortable atmosphere in your home.

Are your products high quality?

Yes, we work with trusted suppliers to ensure our products meet high-quality standards. Each item is designed to be durable, functional, and visually appealing.

Do you ship internationally?

Yes, we ship to the United States, Canada, the United Kingdom, and Europe.

How long does shipping take?

Shipping times vary by location:

United States & Canada: 3–7 business days
United Kingdom & Europe: 7–15 business days

Processing time is 1–3 business days.

Can I return my order?

Yes, we offer a 30-day return policy for unused items in their original condition and packaging.

To start a return, contact us at info@heritagerugs.store.

What if my item arrives damaged or incorrect?

If your item arrives damaged or incorrect, please contact us within 48 hours of delivery and include clear photos.

We will offer a replacement or a full refund at no additional cost.

Can I track my order?

Yes, once your order is shipped, you will receive a tracking number by email.

How can I contact Heritage Rugs?

You can contact us anytime:

Email: info@heritagerugs.store

Phone: +1 343 444 0675

Address: 37 New Brighton Green SE Calgary AB T2Z 0J8, Canada